Work

  • Sep 2024 - Present
    Zapcom Group
    Principal Engineer

    Clients: Mass General Brigham · Accelya · Remote

    • Building an Internal Developer Portal (IDP) for Mass General Brigham — self-service provisioning of VMs and storage for clinical researchers, golden path architecture extensible to additional resource types.
    • Designed and standardized GitLab CI pipelines with reusable templates across client engagements, accelerating release cadence and reducing pipeline maintenance burden.
    • Built an AI-assisted AWS Security Group optimization tool after tracing recurring access failures to years of accreted manual rules — used VPC flow logs to derive least-permissive rule sets, eliminating the bulk of manual security operations overhead.
    • Wrote onboarding documentation that ramped client engineers onto the pipeline architecture.
    • (Accelya) Rewrote and hardened legacy PowerShell across multiple GitLab CI pipelines, resolving recurring reliability failures and stabilizing build and release automation.
    • (Accelya) Built repository-decoupling pipelines that extracted individual airline codebases from a monolithic repository into dedicated per-airline repos and initialized them for independent development.
    • (Accelya) Developed dependency-build and artifact-publishing pipelines that delivered per-airline artifacts to a shared location for deployment by the client’s existing GoCD/Spinnaker platforms.
    • (Accelya) Streamlined multi-pipeline navigation by building a GitLab Pages landing page that deep-linked into the native GitLab pipeline UI.
    GitLab CI AWS Azure DevOps
  • Nov 2016 - Jun 2020
    Hilton Worldwide
    Director, Digital Release & Reliability Engineering

    Collierville, TN

    • Owned release management and SRE for Hilton’s web and mobile app rebuild — driving the engineering, process, and cultural changes that took the organization from monthly releases to one or more per day, as needed — release-on-demand in practice. Maintained 99.9%+ availability across web and mobile properties serving millions of guests globally throughout the transition.
    • Led a 23-member Release & Reliability Engineering team of top performers to support the demands of Hilton’s cloud-native transformation.
    • Managed $5M+ vendor relationships with Akamai and Dynatrace, driving strategic alignment and delivering measurable platform improvements.
    • Championed “You Build It, You Run It” engineering culture — embedding dev ownership of production reliability through architecture decisions and influence. Teams that own their 2am incidents write fundamentally better code.
    • Launched a dedicated performance engineering function from scratch — establishing the discipline, tooling, and practices that supported software engineering teams across the platform.
    • Delivered $400K in annual infrastructure savings through Akamai Image Manager optimization.
    • Blocked 90%+ of malicious bot traffic via Akamai Bot Manager, protecting platform integrity and reducing fraudulent activity.
    • Integrated Dynatrace APM across the platform, accelerating incident detection and resolution by 20%.
    • Managed JFrog Artifactory as the enterprise artifact repository — dependency governance, reproducible builds, and secure artifact delivery across all engineering teams.
    SRE Akamai Dynatrace JFrog Artifactory